It is essential that you are adequately insured for the activities that you wish to do. Your insurance policy should specifically cover cancellations, interruption, delays and unforeseeable expenses as well as any high risk activities that you wish to undertake
Travel insurance covers expenses such as:
- trip cancellation, interruption or delays
- emergency accident and sickness
- 24-hour emergency medical assistance
- lost, damaged, stolen or delayed baggage
At a minimum, the insurance should protect you against trip cancellation and trip interruption, should you need to cancel your trip due to circumstances such as training injuries or sickness or emergencies. Ideally, insurance should cover high altitude trekking (not to be confused with "mountaineering" or "mountain climbing" which most insurance will not cover) and all medical
Our Published Rates
Changes in rates are rare and caused by extraordinary circumstances outside our control. In the rare event that a cost should increase, cancellation is allowed without penalty. All prices are per person, based on double occupancy. All prices are subject to change.
Travel Documents and Vaccinations
Travellers must be in possession of valid passports and any visas, permits and certificates required for the entirety of their safari and shall arrange such vaccinations as are normally recommended for the countries through which they intend to travel. Information as to these matters and as to climate, clothing, baggage, gear, and similar matters is given in good faith but without responsibility on the part of Mushamko Tours.
The expression "force majeure" means any event which the supplier(s) in question could not have foreseen or avoided even with all due care. Such events may include war or threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, government action and all similar circumstances outside the supplier's control. In these circumstances the suppliers shall not be liable to pay any compensation or otherwise be responsible for any expenses or losses you incur where supplier is forced as a result to cancel, delay, curtail or change your holiday arrangements in any way or where the performance or prompt performance of the supplier's contractual obligations is prevented or affected.
In the unlikely event that a tour member has a disagreement whilst on safari this must immediately be brought to the attention (and put on record) of the local representative, hotel, lodge or camp management. It is likely that the tour member's complaint will be satisfactorily resolved there and then. If, however, this is not the case and the tour member wishes to pursue the matter on their return from safari, it is essential the complaint be communicated in writing to us within 10 days of the end of tour quoting tour reference, destination and departure date. Shall the client wish to report the matter to our office they are all welcome so we can re-discuss the matter and resolve it.
The company and its agents act only as agents of the passenger in all matters relating to hotel accommodation, sight seeing, tours and transport. The company's liability to passengers carried in its own vehicle is governed by the laws of the country in which the tour takes place and not any other country. All claims are subject to the jurisdiction of the courts of the country in which the action arises. The company reserves the right to employ sub-contractors for all or part of the services. The Company cannot be held responsible for loss or damage to baggage.
Accommodations and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond our control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued